AI (artificial intelligence) is a promise with many faces. With ChatGPT being the most recent hype, it might be time to take a closer...

Organisations struggle with large and ever-growing collections of information and increasingly have difficulty getting a handle on it....

In 1993, now almost 30 years ago, the first commercial website appeared. A lot has changed on the world wide web since then. I think the...

Resistance is inherent to transformation. As mentioned in another blog, we are creatures of habit and do not like change. So you get...

The hype in artificial intelligence (AI) has been revived again, with all kinds of expectations and misunderstandings. So it is useful to...

The hype of the digital transformation is often about the rapidly changing wishes and behaviour of the customer, the rapid technological...

In their search for digital transformation, organisations often use a methodology to solve their problem. But just as often, that...

Organisations and consumers process enormous amounts of digital information on a daily basis. Most of that information is for one-time...

The phrase "this decision is not hampered by any form of knowledge" is often used to describe a poor decision. Poor decisions can be very...

Certainly, in a world full of digital interaction, we crave human connection. At the height of the COVID-19 pandemic, we noticed how much...

Researchers from Capgemini Consulting and MIT Sloan Management studied nearly 400 organisations worldwide for two years. The research...

Government Digital Service (GDS), the organisation behind the successful English government website GOV.UK, helps the UK government to...

Since the 90s of the last century, there has been a change in society that organisations are now really facing: digitalisation. It is...