Perhaps this scenario sounds familiar: the organisation is at the start of a digital replacement. It is investing in a new CMS, a new website with portals, a CRM system for all internal processes, and the integration of all these elements. Time is of the essence, as the systems are urgently needed. The old systems are no longer adequate, and there is therefore considerable pressure to replace the digital technology quickly. And then, at some point during discussions about the ‘why’ and the...

Artificial intelligence (AI) is not a quick fix for all organisational problems. And no, AI isn’t simply going to take over all jobs either. The reality is far more nuanced – and far more hopeful. AI is not so much changing the nature of the jobs that exist, but rather how we carry out those jobs. Given the rapid developments in AI, it is important to start preparing for these changes now. Anyone who leaves it too late to focus on redesigning their processes will eventually be overtaken by...

Without digital maturity, no AI implementation within an organisation will be successful. That is the harsh reality that many organisations are facing. It is therefore essential to improve digital maturity today. Digital maturity measures how an organisation deals with the organisational, informational, technological and cultural challenges of digital transformation. The higher the level of maturity, the better equipped an organisation is to succeed in the digital age. Why digital maturity...