Linda FrancisApr 114 minStop 'pulling diamonds' today"What is your process?" That is one of the first questions I ask professionals I interview in my assignments. They often either don't...
Linda FrancisApr 23 minNew-style process management: connect the customer process with the organisational processA good organisational process delivers customer value. So it is advisable to connect the customer process with the organisational...
Linda FrancisMar 283 minMake your process improvement strategic with these six stepsAn organisation floats on processes. They deliver the value for the customer or citizen from which the organisation derives its right to...
Linda FrancisMar 254 minTrends in digital process managementIn recent years, business process management (BPM) has taken off enormously. There are several trends in Business Process Management that...