The emergence of Agentic AI – autonomous AI systems that make decisions and perform actions independently – promises to revolutionise how...

Artificial intelligence (AI) offers tremendous opportunities for productivity improvement, but it requires more than just implementing...

More and more organisations are investing in artificial intelligence (AI) to make decisions faster, smarter and in a more scalable way....

Architecture provides the foundation for a building, as well as for a digital organisation. Every professional involved in digital...

An intranet or digital work environment (DWO) employees should help employees do their jobs well. An optimal intranet helps employees...

In the digital transformation, organisations are using digital systems to meet the demands of modern times. But a digital system cannot...

It's something I see frequently when I come to advise an organisation or when I have students in a BPM training: they are busy busy busy...

In today's world, with technology advancing at a lightning pace, there is a growing temptation to tackle complex problems directly with...

Processes are an integral part of an organization's digital maturity. The better the processes are set up and measured and optimised, the...

There is a lot of talk about digital transformation. The emphasis is often too much on technology. Fortunately, there are more and more...

"What is your process?" That is one of the first questions I ask professionals I interview in my assignments. They often either don't...

A good organisational process delivers customer value. So it is advisable to connect the customer process with the organisational...

An organisation floats on processes. They deliver the value for the customer or citizen from which the organisation derives its right to...

In recent years, business process management (BPM) has taken off enormously. There are several trends in Business Process Management that...

Many organisations are in the process of a digital transformation or are considering it. Often these transformations are...

The four-day 'Business process management' training starts on April 16th. This is an excellent opportunity to learn how you, as a...

Information professionals have quite a tendency to deal only with 'their' documents, records, content, data, video or any other form of...