Artificial intelligence (AI) is not a quick fix for all organisational problems. And no, AI isn’t simply going to take over all jobs either. The reality is far more nuanced – and far more hopeful. AI is not so much changing the nature of the jobs that exist, but rather how we carry out those jobs. Given the rapid developments in AI, it is important to start preparing for these changes now. Anyone who leaves it too late to focus on redesigning their processes will eventually b

There is almost no organisation that still works entirely on paper; digital technology is really everywhere in the organisation. But...