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AI-driven productivity: look at the process again
Artificial intelligence (AI) offers tremendous opportunities for productivity improvement, but it requires more than just implementing...

Erik Hartman
May 82 min read
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The pitfall of deploying AI too quickly without understanding the problem
In today's world, with technology advancing at a lightning pace, there is a growing temptation to tackle complex problems directly with...

Erik Hartman
Oct 10, 20244 min read
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New-style process management: connect the customer process with the organisational process
A good organisational process delivers customer value. So it is advisable to connect the customer process with the organisational...

Erik Hartman
Apr 2, 20243 min read
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BPM as a cornerstone for any digital transformation
Many organisations are in the process of a digital transformation or are considering it. Often these transformations are...

Erik Hartman
Mar 20, 20244 min read
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Information without a process is like a fish without water
Information professionals have quite a tendency to deal only with 'their' documents, records, content, data, video or any other form of...

Erik Hartman
Apr 5, 20233 min read
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